Frequently Asked Questions

Do you take a percentage of my revenue?

Nope! We charge a flat monthly fee. You keep 100% of your studio's revenue. Your Helcim merchant account processes payments directly to your bank account. We never touch your money.

What payment processor do you use?

We integrate with Helcim, a modern payment processor with transparent pricing (.4% above interchange). You create your own Helcim merchant account, so payments go directly to your bank. No middlemen, no delays.

Can I use my own domain?

Yes! All plans include custom domain support. You can run your studio on yourstudio.com. Your members will never see "Wellspring" anywhere - it's fully white-labeled.

How long does setup take?

Typically 1-2 weeks. I'll walk you through onboarding personally, and if you're migrating from another platform, I can help import your data. Either way, you'll be up and running quickly.

What's the difference between Solo, Duo, and Multi?

Solo ($300/mo) is for single-location studios with up to 200 members. Everything is included.

Duo ($600/mo) is for up to 2 locations or up to 400 members.

Multi is custom pricing for 3+ locations or larger operations. Let's talk and figure out the right fit.

What if I need to cancel?

Cancel anytime, no questions asked. We offer a 30-day money-back guarantee. If Wellspring isn't the right fit, we'll refund your first month completely.

Do you offer discounts for annual billing?

Yes! Pay annually and save 2 months. Solo becomes $3,000/year, Duo becomes $6,000/year.

Can I migrate from Mindbody or another platform?

Absolutely! I've done this before (E8 Yoga migrated from WellnessLiving) and I can help you through it. Your member data, class history, and payment info can all come over.

Is there a setup fee?

No! Unlike legacy platforms that charge $1,000-2,000 in setup fees, all onboarding is included in your monthly price. We want you to succeed, not nickel-and-dime you.

Do you support multiple locations?

Yes! Duo supports up to 2 locations, Multi supports 3+. Each location has complete data isolation while you manage everything from one account.

What if my studio grows past the tier limits?

We'll work it out. If you're on Solo and hit 250 members, that's a great problem to have. We'll figure out timing for a tier upgrade that works for you. No surprise charges.

How big is your team? Will you be around in 5 years?

Honest answer: it's me (Kyle). John provides product direction as a co-founder and first customer. Wellspring is profitable, so there's no venture capital pressure or runway concerns. I'm committed to this for the long haul. And if something ever happened, your data is yours - I'd help you export everything.